Shipping policy
Currently we offer Standard tracked shipping to UK Mainland, Northern Ireland & Islands (the Scottish Islands (Hebrides, Orkney, Shetland), the Isle of Man, the Isle of Wight, and the Isles of Scilly)
We do not currently deliver to Channel Islands
DELIVERY CHARGES
Standard delivery - £3.35
FREE P&P may apply at certain times and for a limited time only and is not available in conjunction with any other offer, coupon or discount.
DELIVERY METHOD
Royal Mail - Tracked 48
We may be unable to deliver certain items to Northern Ireland and UK Islands due to courier restrictions.
If your order falls within these restrictions we will contact you and we may need to amend or refund your order accordingly.
We may use other third-party delivery companies. Delivery will be attempted to the address given but if no one is in it is standard practice to try and deliver to a neighbour.
DISPATCH
IMPORTANT: Please remember the dispatch date is not the delivery date
We always aim to send most items next working day via Royal Mail Tracked 48 but this will depend on the time the order is placed.
DELIVERY TIMES
Royal Mail aims to deliver mainland within 2 working days*
Please note that deliveries crossing the water may take 1–2 working days longer to arrive than standard mainland transit times. Additionally, more remote addresses take longer to be delivered e.g. Hebrides & Isles of Scilly Transit rely on Ferry Timetables and small cargo flights.
This is just an estimate based on average deliveries. Delays may occur within the delivery services which are outwith our control, including public/bank holidays and seasonal disruptions.
*Royal mail exclusions apply to : "AB30–38, AB41-45, AB51–56, AB99, DD8-10, DG7-9, FK8, FK15–21, KA27–28, KW1–17, PA20–38, PA41–80, PH10-11, PH13-14, PH 17-18, PH19–44, PH49–50, TR21–25, BT, GY, HS, IV, IM, JE, ZE" - Updated April 2026
PACKAGING
Where possible, we send orders out in the packaging it comes to us in, or we reuse other packaging we receive to pack orders. We aim to reuse 100% of the paper and card we receive from our suppliers. Any paper and card that we cannot reuse we recycle.
IMPORTANT TO NOTE
We do not sell to or deliver to the following types of addresses - B2B, BFPO, Military or Secure establishments, PO Box, Mailbox numbers, AddressPal, Air Business, Mail Forwarding Services, Dispatch Centres or similar.
Orders being sent to business addresses, hospitals, hotels, schools and serviced flats will be left at the reception, mailing room or a neighbour and no liability is held for it reaching the recipient thereafter.
The Delivery Notes section is for help on how to get to your property and not for messages such as " the parcel can be left in the garden" as we can not pass this on to the delivery companies and will not be responsible for the loss or theft of the parcel.